Disclosures Pursuant to the Specified Commercial Transactions Act

 

Seller

TOHO Advertising Co., Ltd.

(Online Shop Name: IORILINK)

Representative: Masatoki Yamakawa

Operations Manager: Masatoki Yamakawa

Address: 8-9-16 Uehonmachi, Tennoji-ku, Osaka 543-0001

Phone Number: 0667720221

Fax Number: 0667720223

Email Address: contact@iori-japan.com

 

Sales Price

Based on the price displayed on each product's detail page. Please note that the displayed sales price includes consumption tax.

 

Shipping Fee

Separate shipping fees apply in addition to the product price.

Shipping fees are listed on each product's detail page.

Delivery will be via Sagawa Express, Yamato Transport, or Japan Post.

 

Sales Quantity

While we have each product in stock, we apologize for any inconvenience caused if the item is out of stock.

Even if your order has been completed, the item may be out of stock. In such cases, we will notify you separately.

 

Payment Method

Credit Card Payment

Bank Transfer

 

Payment and Delivery Schedule

For credit card payments, we will ship within 7 business days after your credit card is approved.

For bank transfers, we will ship within 7 business days after payment is confirmed. For bank transfers, please make payment within 7 days of your order date. If you miss the payment deadline, your order will be canceled. Bank transfer fees are the customer's responsibility.

 

The arrival time of your product may vary depending on your region and climate. Thank you for your understanding.

For fresh produce, you cannot specify a delivery date and time.

Please note that shipping dates may be delayed depending on the product.

Some products are made to order.

 

About Bank Transfers

After placing your order, you will receive an automatic order confirmation email from IORILINK to your registered email address.

[Note]

The payment deadline is 7 days from the order date. If the deadline is exceeded, your order will be canceled.

Bank transfer fees are the customer's responsibility.

*Please note that transfers made after 2:00 PM or on weekends and holidays will be confirmed the next business day.

*Please be careful not to make a mistake in your bank transfer details. If you make a mistake in your bank transfer details, please contact your financial institution directly.

 

[If you make an incorrect deposit amount]

Please clearly state the following information and submit it via the inquiry form.

Please note that it may take several days to confirm the deposit status.

 

Order number (all details if multiple orders)

Account name (name of person placing the order)

Indicate the incorrect deposit amount

Your account information

(Bank name, branch name, account type [Regular/Current], account name [Kanji/Katakana], account number)

 

Product delivery method

Delivery will be via one of the following carriers: Sagawa Express, Yamato Transport, or Japan Post.

*Some products may be delivered directly from the source.

Products are delivered within Japan. Please note that there are some areas, such as remote islands, where delivery is not possible depending on the product.

Regarding Returns and Defective Products

We do not accept returns or exchanges for customer convenience.

We will accept returns or exchanges for defective products or products ordered incorrectly by our company.

If there is any damage or other accident during shipping, please contact us.

 

[Returns/Exchanges Eligible]

For defective products or products ordered incorrectly by our company

 

[Return Period]

Returns are accepted if you contact us within two days of receiving the product.

We will promptly send you a new product, and we will cover both shipping and handling fees.

Regarding Refunds

[Note]

We will transfer the remaining balance to you minus the external system transaction fee. (In cases where the return is due to customer convenience)

We will notify you of the refund amount via email.

*In cases where the return is due to our own convenience, we will cover the external system transaction fee.

 

  1. If paying by credit card

Due to administrative processing reasons, refunds will be made the day after your order is placed.

Please see below for refund details.

Due to administrative processing with each card company, we may initially debit your card and then refund you again via your card company.

*For details, please contact the relevant financial institution or card company directly.

  1. Bank Transfer

Refunds will be made to your designated bank account.

We will transfer the funds after receiving your designated account information.

*Refunds will only be made if payment has already been made.

  1. Other Payment Methods

Refunds will be processed sequentially after we receive your order cancellation request.

                                                                                                                                 Updated October 2023

  • A5ランク松坂牛
  • 紀州備長炭
  • 事業再構築補助金
  • IORILINKは日本国内でこだわった食材や商品を作っている生産者を応援します
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